For over thirty years we have been building homes for Delaware families like yours. Our reputation for customer satisfaction is very important to us. And we have earned it through an unwavering commitment to homeowner satisfaction. Our RWC warranty is your written guarantee. If something in your home needs an adjustment or repair, we will take care of it. That is why we make it easy for you to contact us. Please read the instructions below, then submit a Customer Service Request form using the link provided. A Benchmark Builders representative will be in touch with you to resolve the issue quickly.
Please take a few moments to review these procedures to submit a Warranty Request and what follow up will occur.
To submit a 30-day, 1-year or other general request for repairs to our Warranty Department, go to the bottom of this page for the Service Request button. That will take you to the Welcome page of the customer service site. Please read all the information on that welcome page before clicking on the request link. Once you click on the request link, you will be asked to answer a series of questions. You will then be able to enter the items needing customer service.
NOTE that each item that you are requesting to have service performed needs to be entered individually. You cannot submit a list in word or pdf format, as it will not communicate with our new request tracking program.
IMPORTANT: Please review the RWC warranty book prior to submitting a customer request. The book gives you a detailed list of what items are covered by the warranty.
Once received, you will get a call or email from our Customer Service Manager to review the list and set up a time to meet and discuss it if necessary.
At that meeting, the Customer Service Manager will tell you what work orders he intends to send out to subcontractors or vendors to make needed repairs.
Those vendors will be instructed to contact you directly and schedule a date for them to make the repairs. If you do not hear from one of those vendors after one week, please email the Customer Service Manager, and let him know, so that he can follow up with that vendor.
While these leaks are inconvenient, unfortunately they cannot be fixed while it is raining. Therefore, they are not treated on an emergency basis. They should be reported using the Service Request form.
For a slight smell of natural gas in the home:
For a strong smell of natural gas in the home:
Submit a Customer Service Request
There are also links for helpful information, such as the RWC warranty booklets, and a summary of the warranties. Please click a link below:
Your RWC Warranty is your written guarantee. If something in your home needs an adjustment or repair, we will take care of it.
Please fill out the form below.
For Architectural Requests please send an email to the following email address (do not fill out the form below):
Town of Whitehall: whitehall@A2Zpmc.com
Traditions at Whitehall: MFurst@pcam.net
Rothwell Estates: firstname.lastname@example.org
Ponds of Odessa: CDessuit@benchmarkbuilders.com
Greene Hill Farm Estates: NReyle@benchmarkbuilders.com
Village of Eastridge: KBurkett@bccommunities.org